Chat With Suzie!

LiveZilla Live Help

Policies & Information

Customer Service
Privacy & Security
FAQ
Home Customer Service
Customer Service PDF Print E-mail
Placing an Order

To purchase items from our site, you need to place them in our electronic shopping cart. Simply click on the "Add to Cart" button on the item?s product information page. You can continue adding items to your cart until you are ready to make your purchase.

You can view the items you have placed in your shopping cart at any time by clicking on the View Cart icon located at the top of any page. When you are ready to proceed, click on the "Checkout" button and follow the order completion wizard.

Payment Options

We accept Money Orders, Checks & payments through PayPal.

Shipping & Delivery

Customers are responsible for all shipping costs. Shipments are sent via UPS, FedEx or USPS per customer selection.

If you need a faster delivery (overnight or second day), we suggest that you contact customer service for guaranteed availability and costs.

Many products are ready to ship within two business days of your order. Once your order has been shipped, you will receive a notification e-mailed with tracking information. if your item is a special order you will be notified of the time in production of you item(s).

Returns & Exchanges

We believe you will be very pleased with our products. We understand, however, that it can be difficult to shop from a computer screen. To make it easier, we have a no-hassle return and exchange policy. If, for any reason, you're not happy with your purchase, return it to us and we will promptly  (excluding shipping and handling charges) exchange it for something else. Simply follow the instructions below:


  		•  Please contact us for a return authorization number prior to returning the product.

  		• Products must be in original condition and repackaged properly, in the original packaging. Products not in their original condition will be subject to a 25% restocking fee.

  		• Your return must be shipped prepaid and insured in a method that can be tracked and traced.

  		• Assist us by including a copy of the invoice, the packing slip, and by indicating the reason for your return on the back of the packing slip.

    Please note, that some special items like discounted products, custom orders or products on sale might not be eligible for returns. Credit is not issued until the merchandise is received at Anything Crafty..

    Handle delicately! Please understand that we cannot accept returns after 30 days from shipping date. If the error is ours, we will pay for all shipping costs. Returns and exchanges should be mailed to:

    Anything Crafty
    P.O. Box 721000
    McAllen, Texas. 78504
    USA

     

    Cancellations

    Please contact customer service for cancellations within 24 hours of your order to stop order from being processed.

    Damaged Merchandise
    If you receive damaged merchandise, we strive to make the replacement process quick and easy. Be sure to notify us within 24 hours of delivery. Please keep all packing materials.
    < Prev   Next >